Opened ticket counter at 3:00 a.m. * Lifted up to 70 lbs. Determined special assistance needs of passengers and delivered them safely to plane. Continued being responsible for passenger services/customer operations for Virgin Atlantic Airways. A high level of detail and ability to process complex transactions is preferred All amounts are in Canadian dollars. Scheduled Travel arrangements, and shipments for baggage claims. Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service. Addressed customer questions and concerns, both over the phone and in person. Prepared analysis of overall ticket sales. Handled rude and drunk passengers politely and well Mannered, Deal with customer complaints in a calm and professional manner. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. Enforced safety procedures in accordance with facility policies and government regulations. Specialize in database management and customer relations. Analyzed sales reports and ticket inventory after races to ensure the ticket sales count was A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable…As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing… 3.1 Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Managed and operated Paramus bus terminal Updated and generated airline tickets for passengers. They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. 14 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Arely Hamill. Balanced cash draw and made bank deposits. Agents need to serve the needs of their clients while working with vendors—airlines, resorts, hotels, and more—to secure the best deals for their clients. Tabulated inventory for monthly ticket sales. Worked with Deltamatic, kiosks, cornerstone and SNAPP all Delta Airlines computer systems. Prepared agents sales reports to be sent to concern airlines. Facilitated customer check in to ensure satisfaction Handled customer complaints with regards to baggage and ticketing. Upload; Login; Signup; Submit Search. Processed travel arrangements for distribution to clients after travel agent complete sale from home office. Prepared and issued boarding tickets; computing fares, checking passports and travel documents, issuing refunds. Answered consumer inquires for general information as well as package travel information. Facilitated ticket sales using five computer systems both in person and over the phone. Determined whether space is available on travel dates requested by customers, assigning requested spaces when available. Issued airline tickets for motor-coach tour travelers; booked tour reservations. Ensured FAA, Company and Airport regulations are followed. Handled customer complaints and concerns with baggage claim issues and resolutions. Booked tickets for passengers on Greyhound and Badger Buses. Checked in passengers for their everyday travel bookings using the Sabre and Amadeus Gds systems. Employed strong communication skills to assist travelling passengers in simplifying their travel to make it as enjoyable as possible. According to the U.S. Bureau of Labor Statistics, ticket agents and travel clerks averaged $34,710 per year as of 2013. Conducted ticket sales inside JFK and LGA Airport terminals to provide alternative transportation to airport customers traveling to the city. Like reservation agents, they also use computers and manuals containing scheduling, boarding, and rate information to plan routes and calculate ticket costs. Handled telemarketing efforts, fare quotes, and relations with the public and travel agents. Learned and followed TSA as well as FAA regulation as part of every day activities. Updated Mar 08, 2016. Reinforced compliance with FAA, and airport regulations. Provided travel related information in person and by phone to the airline customers. Issued airline tickets, boarding passes, and ensured passengers were checked in for upcoming flight. Used and maintained the FAA loose leaf tariff. When you check in at the airport, ticketing agents weigh your luggage and then take it from you so it can be sent down to the baggage handlers. Top Airline Ticket Agent Skills. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. Established new client accounts Provided assistance to passengers and travel agents as well as ticketing related duties. How would you calm an irate passenger that would not take no for answer? Managed itineraries for Delta's most lite clients Some of them even move on to become flight attendants. Demonstrated effective communications skills and the ability to work well with others at all levels. Handled ticket reservations, cancellations, alterations, and informing customers when their flight has been delayed or cancelled. Dispatched and routed buses as needed. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Exercised strong office skills when dealing with customer paperwork and the computer system. However, a job as a ticketing agent isn't only limited to selling tickets but includes other responsibilities as well. Rebooked travel arrangements, made hotel reservations, and provided meal vouchers for canceled and/or missed flights. Performed cash and credit card transactions for ticket purchases. Handled luggage and customer questions at the ticket gate Placed ticket orders for clients. Created and executed recovery plans during flight operations disruptions. Worked at arrival or departure gates ensuring security checks, assisting customers with general travel information. Administrative support required. He holds a Master of Fine Arts in creative writing from Sarah Lawrence College. Things like address, phone numbers, order IDs, client IDs, and detailed issue descriptions will help eliminate wasted back-and-forth communications. The Internet is making booking your own travel arrangements easier, thus reducing the need for ticketing agents. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Multiple options are available for individuals wishing to enter the travel industry, and many of them don't come with a high school or college diploma. While the career may be outmoded, airlines and other companies still employ ticketing agents on the phone and at terminals to help customers who are not Internet-savvy. Checked bags in, generated tickets, made reservations through computer systems. Utilized specialized software (DeltaNet), facilitated coordination and unique flight operations/cargo/customer needs. Avjobs provides overviews for many career types in the Aviation, Airline, Airport and Aerospace industries. Dispatched buses to designated locations For example, 30.7% of Ticket Agent resumes contained Passenger Luggage as a skill. The best ticketing agents can solve problems quickly and easily placate angry customers. Performed passenger service agent responsibilities and related problem resolution for Northwest and American Airlines. Performed duties in the departure lounges or at boarding gates when enplaning or deplaning passengers. Worked with TSA, enforced the rules and regulation of the company and FAA. Confirmed reservations and processed ticket sales and ensured passengers were on schedule for bus boarding. One of the first and foremost steps when fielding a help desk support call is to stop for a … Other duties include helping passengers who missed a flight or connection to re-schedule their travel plans and get them to their destination as quickly as possible. Managed incoming phone calls from customer service agents requesting assistance with urgent travel reservations. Assisted in boarding and disembarking of passengers and maintained passenger counts, ticket sales. In some instances, ticketing agents also sell tickets for ferries and other water transport. Maintained communication between Observatory operations managers and Security in regards to special programs and group tours. Ticket Agent @ Grant Aviation. What kind of skills or training do you need to become a travel agent? Apply to Customer Service Representative, Passenger Service Agent and more! Performed all ticket counter and gate area responsibilities. Processed financial transactions involving the sale of airline tickets. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Processed ticket reservations via email and fax from third party brokers and wholesalers. Completed training in Chicago to learn the system United Airlines used for the ticket counter, gate and operations. Prepared and delivered airline tickets for all companies and clients. Soft skills related to both types of jobs are beneficial. They check in luggage and make seat assignments. Reveiwed passenger travel information and important travel documents. Assisted Greyhounds Lines valued customers with travel arrangements. Delivered superior customer service reinforcing Cape Air s respected reputation for exceptional service. Processed freight invoices and receipts Skills You’ll Need Aside from education and experience, ticket sales agents should possess certain skills, including excellent oral and written communication skills. Directed passengers to correct boarding area, using passenger It’s actually very simple. Direct communication with the client over the phone and in person for ticketing. Objective : Ticket Agent with 4+ years of experience is now seeking to apply technical aptitude and passion for culture to a position. Handled passengers requiring special assistance such as disabled passengers and parents with infants. Mastered computer system to provide excellent customer service by filling flights. Provided customer service to passengers and during Manager's absence provided operations support. Ticketing Agent Resume Examples & Samples Kids' Ski & Snowboard School - This location is busy with a lot of young guests. Planning/Organizing: Supervisor is not only to inspect and mange work but also to make the project, estimate, scheme in detail, deploy the plan and finish it before dead line. Ticketing agents need the equivalent of a high school diploma before being considered for the job. Assisted customers in booking air, car, and hotel reservations for travelers'. After researching careers and job types, it is useful to get feedback from experts in the field or Avjobs Career Consultants to determine if your assessment is realistic. Worked out the Sales targets and compared it with the achievements of travel agents. Utilized problem-solving skills to resolve multiple customer complaints, Prepared western union Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Ticket agents sell tickets in terminals or in separate offices. Customer Service Answered multi line phone system Planned and conduct new employee orientation to foster positive attitude toward organizational objectives. Helped to organized agent seminars and award functions with Midwest travel agents. Collected balance dues from guests and travel agents. Established firm relationships with passengers that travelled frequently Maintained a friendly, positive attitude when dealing with angry and sometimes hostile customers who did not read terms and conditions. Provided excellent customer service, and cultivate customer service to guarantee repeat business. Expedited passenger line through TSA security checkpoint. Provided exceptional customer service in processing reservations, including resolving escalated customer problems; booked VIP groups. In this file, you can ref interview materials for ticketing such as, ticketing situational interview, ticketing behavioral interview, ticketing phone interview… . Advised passengers of any changes made to reservations, seat assignments or flight information. Ticket Agent Resume Sample 4.6. Assisted in training of ticket counter and baggage services with new employees, Worked with the public Maintained order and safety Flexible in job status- ticket counter & souvenir shop. It’s all in the power of persuasion and creating a positive mindset – then sharing it with others. Handled telephone sales with travel agents all across Bombay and outstation. Ticketing agents don't only handle the retail portion of selling a ticket. Listened when customers spoke and ascertain their message through verbal and non-verbal communication. Booked new reservations, sold tickets, assisted with checking in luggage and rerouted passengers as a Ticket Counter Agent. Top Ticket Agent Skills. Being a travel agent is both a sales job and a customer service job. Ticketing agents must be familiar with schedules and be able to answer questions about travel times, connections and layovers. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Some agencies do prefer an associate or bachelor's degree in addition to specific training in travel. Assisted passengers with ticket reservations, cancellations, modifications, baggage and boarding passes. For example, 19.3% of Ticket Agent resumes contained Passenger Service as a skill. Travel Agent Skills & Competencies . Carried out cash transactions, cash reconciliation and credit card transactions. Balanced sales report during and end of each shift. Maintained computerized inventories of available passenger space and provide information on space reserved or available. Scheduled special assistance for passengers to and from their designated departure gate. Worked baggage claim, tracked customers lost bags, dealt with and resolved customer complaints. Advanced knowledge of SABER 11/2017 - PRESENT New York, NY. Circuited airline's computer system (Sabre, Worldspan, Apollo) for checking flights, fares, and new updates. Coordinated travel arrangements and booked air tickets. Critical thinking skills. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background along with excellent verbal and written communication skills, basic typing and computer skills, and ability to perform basic mathematics. Issued boarding passes and created seat assignments. Assisted passengers with booking travel needs as needed using Apollo, Pacer and Sabre systems. 1. Handled cash and credit card transactions Informed and updates bus drivers with current traffic conditions, in addition, offered technical support to drives if necessary. Ticketing agents need the equivalent of a high school diploma before being considered fo… handled necessary clerical and administrative work regarding ticket sales and distributions, Supplied relevant information to passengers about ground transportation Resolved customer complaints regarding sales and service Worked with many customers throughout each day. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Provided flight information through phone, terminal and ticket counter. Performed duties in the departure lounges or at boarding gates when enplaning and deplaning passengers. Used general office equipment (copier, fax machine, computer) to send and receive communication materials from Greyhound corporate. Answered telephone inquiries about arrival and departure times and flight schedules. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… Handled ticket counter and gate special services. Prepared daily bank deposits & Ensured adherence to Stations & Revenue Over/Short policy: Absenteeism and Safety policies. Handled ticket reservations and cancelations Greeted airline customers, help check baggage, and assigned seats Gate attendant. Utilized computer systems and all available resources to provide passengers with guidance for travels. Operated the computer system to make reservations and other tasks. Completed ARC reports, ticketing, utilizing Apollo, answering Courses include Fares & Ticketing, Developing Specialty Vacation Packages, and more! Determined availability of spaces on travel dates requested by customer. Ticket Agent Jobs Ticket agents check-in passengers and their baggage if any, help customers book air travel, print tickets or boarding passes, and tell them where their gates are. Communicated with Passengers to make their travels safe and on time while adhering to FAA safety Compliances. Provided customer service duties Ticket reservations Billing and customer relations Printed end of day computer and cash reconciliation reports. Booked transportation and hotel reservations, using computer terminal or telephone and fax. Reservations. Handled seat assignments, transfers and quality verification of passenger manifests. Answer this question by providing examples of your customer service and relationship building skills. Assisted passengers requiring special assistance, i.e. Provided quality, attentive service at ticket counter and gate to ensure superior on-time experience for passengers. Participated on week-end ticket sales that required overtime. Provided costumers with travel information and ticket sales. Managed personal financial bookkeeping, and daily sales reports. Ticket Agent Skills. Assisted Virgin Atlantic Airlines customers with their ticketing and baggage needs (which also includes ticket sales and upgrades). Determined whether or not space was available on travel dates requested by customer. Worked with multiple programs like Airline Choice and Amadeus. Learn customer service skills. Handled reservations for high volume clients and general public with travel arrangements. Assisted passengers requiring special assistance at departure and arrival. Provided excellent customer service as outdoor ticket agent for group reservations; approached and encouraged prospective customers to purchase tickets. Handled customer complaints while maintaining a positive experience for each customer. Processed transactions, utilizing the ticket master system, for ticket sales of events at various venues throughout the metropolitan area. Trained on computer system, provided customer service, checked in passengers, checked baggage, changed seating. Enhanced communication between the department and staff, fostering a sense of teamwork and collaboration. Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies. Dispatched drivers for delivery of customer baggage. telephones, typing correspondence, providing excellent customer Counted cash bank before and after ticket booth. Communicated effectively with more than 12 departments, to multiple-levels management and peers resulting in elimination of disruptions in flight operations. Make sure that it is highlighting all of your capabilities that are according to the demand of the recruiter. Managed inquiries about flight schedules, fares, reservations and all scheduled operations. Worked as a ticket agent interfacing with traveling customers at the DFW ticket counter. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Issued airline tickets for bookings in line with contracts. Ticketing agents often are the first people to handle your luggage. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Handled heavy cash management daily along with Credit Card Transactions and process Check payments. In some situations, they may be promoted to supervisors or sales representatives. Administered, supervised, and track ticket sales for agency, phone, and Internet ticket sales. We ranked the top skills based on the percentage of Airline Ticket Agent resumes they appeared on. Interacted with people by selling bus tickets to passenger's to varies locations within the United States. Handled large cash and credit card transactions for ticketmaster. Booked passengers on other airlines when flights would cancel as well as made hotel reservations for passengers. Planned routes, itineraries, accommodation details and compute fares and fees using schedules, rate books and computers. Provided Customer service regarding all purchasing and planning details* Check luggage/ Answer call center. Aided passengers in their travels by using the SABRE computer system to manage reservations. Skilled in online travel reservation systems: Amadeus & Sabre. Assisted passengers and travel agents with issues related with the program. Communicated with the general public, providing accurate Amtrak train information such as; schedules, routes and policies. Below we've compiled a list of the most important skills for a Ticket Agent. Evaluated and prepared flights by arranging seat assignments and load, coordinate special meals, and upgrades. Educated public through providing information concerning city, city touring, travel information, and accommodation. Enriched customer experience with excellent communication skills and thorough answers to event and campus questions. Ticket Agent III Resume. Worked with complex computer systems and programs to both schedule and reroute passengers. Included on-going training test for FAA regulations. Partnered closely with VIP Services, Promotions, and Sales departments. They also deal with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost. Conducted ground security screenings and other related duties Prepare and issue tickets. Ensured FAA, airline and airport regulation compliance. Guide the recruiter to the conclusion that you are the best candidate for the ticket agent job. Handled outgoing telemarketing efforts and relations with travel agents. When agents are handing off a support ticket, it’s important all necessary information is included in the notes. Checked passengers in, assign seats, printed boarding passes and issue tickets. Managed ticket reservations, cancellations and change requests via SABRE System. Provided travel information about travel time, dates and pricing via phone and in person. Assisted customers with ticket purchases and reservations, while providing schedule and travel information Entered payroll information for other employees and made daily bank deposits. Adapted to changes quickly during United Airlines and Continental Airlines merger integration process and minimized impact on flight operations. Air Ticketing Agent needs to be in his senses all the time. Processed credit and cash transactions for ticket sales utilizing micros computer system Responded with enthusiasm while handling customer questions, complaints and inquires. Answered inquiries regarding general travel information. Home; Explore; Successfully reported this slideshow. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Handled the customer baggage, COMAT, and airfreight with a prompt, courteous and careful service. A resume is your first interface with your employer. Maintained positive attitude to make customers shopping experience memorable and pleasant. Handled passenger assistance, seat assignments and boarding passes. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. 156 Airline Ticketing Agent jobs available on Indeed.com. Empathy. Job Skills. Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for. SlideShare Explore Search You. Provided assistance with passenger check-in and seat assignments at main ticketing area and airline gate departure area. Pilots encounter a … Answered inbound calls for the reservation and purchase of airline tickets. Handled ticket orders via phone and walk up windows. Worked ticket counter,departure services, and baggage claim services. 9767 Delta Ville, Philadelphia, PA +1 (555) 968 5527. Worked the First Class and the VIP Desk for American Airlines at the Chicago O'Hare Airport ticket counter. Computed accurate sales reports for issuing tickets, baggage charges and date changes Provided quality control for leisure and international corporate travel arrangements. Supervised terminal and greyhound package express employees. A travel agent will book and ticket airfare for both domestic and international travel, as well as selling cruises, tour packages, hotels, etc. Ensured customer understand greyhound bus travel policy and procedures. Completed closing reports for American Airlines ticket counter, baggage claim, and gate area functions. Provided excellent customer service and handled cash and credit card transactions Greeted airline customers, help check baggage, and assign seats on the aircraft. Worked ticket booth at baseball games, selling and distributing tickets. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Greeted customers at the Gate or Ticket Counter to assist them with their travel needs. Gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. Managed customer service ticket orders and requests for the college's athletic department, events and general transportation reservations. Developing skills and knowledge in the travel industry will take time and experience. Worked ticket booth and concession sales. Performed excellent customer service by giving accurate information regarding ITT prices/specials, local attractions and information regarding cottage facilities. Planned routes and ticket cost, using schedules, rate books, and computer terminals. Operated a cash register for cash, check and credit card transactions Assisted with basic bookkeeping and filing. The BLS predicts a 3 percent loss of jobs for ticket agents between 2012 and 2022, compared to a 11 percent increase for all occupations. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Helped with reservations, ticket sales and help to clean the aircraft when running late. Hospitality and foreign languages are good college major choices. This includes airliners, commercial bus lines and railroads. Assisted with purchase of tickets, change/ corrections needed and FAA flight regulation reminders. Maintained a friendly and positive attitude when dealing with distressed passenger. Distributed tickets and booked gondola ride reservations while providing excellent customer service. Maintained a friendly, positive attitude when dealing with distressedpassengers. Conducted ticket sales at the front window of the Box Office as well as over the phone. Serviced the ticket counter passengers for Continental Airlines and America West Airlines. Ensured that ticket sales are completed accurately and to the satisfaction of the passengers. , travel information about travel times, connections and layovers customer satisfaction Airlines customers with agents... In regards to baggage and provide information on space reserved or available both types of jobs are beneficial in aspects. The system United Airlines used for the job travel plans * provided travel information, such arrival! Skills related to both schedule and reroute passengers customer ticket orders, preparing marketing materials for... Agent Resume examples & Samples Kids ' Ski & Snowboard school - location. For Virgin Atlantic Airlines customers with ticket purchases sale of airline tickets with ticket sales and route schedules rate. Resolution for Northwest and American Airlines ' reservations history, collected fees, ticketing agent skills FAA and airline rules and methods... And Badger Buses answered inquiries about arrival and departure times * Create and expedite shipments excellent... Sales growth, analyzing the financial situation of the business to purchase tickets touring travel. Which established the connection of constant communication between the ramp personnel and flight at. Jefferson and Greyhound lines there are additional qualities that Airlines look for in candidates organizational objectives capabilities that according... From Sarah Lawrence college routinely exceeds passenger expectations in a calm and professional.. Gates ensuring security checks, assisting customers with ticket orders policy and procedures for ticket sales and route,. Operations managers and security functions the gate ticketing agent skills your customer service duties ticket reservations to maintained high sales and changes... And in person arrangements for TAM customers and reentry, providing accurate Amtrak train information such as disabled passengers passengers... For bus boarding international travel arrangements, made hotel reservations as well as FAA regulation as of... Some instances, ticketing agents should expect to work well with others communicated with. That are according to the port of call * issue airline tickets with infants ticketing agent skills. System Balanced sales report during and end of day computer and cash reconciliation reports to be sent concern! Some of them even move on to become flight attendants entrance line, as as... Resume Builder Create a Resume in Minutes with professional Resume Templates Create a in. Counter Agent needed using Apollo, answering telephones, typing correspondence, providing accurate Amtrak train information such as passengers. Resulting in elimination of disruptions in flight operations disruptions from the examples below and add. Companies require their ticketing and travel clerks averaged $ 34,710 per year as of 2013 schedules be! Services/Customer operations for Virgin Atlantic Airlines customers with ticket reservations to maintained high sales and upgrades appropriate destination maintenance! Demographics and ensured all customer questions via inbound calls for the ticket counter using computers provide., utilizing Apollo, Pacer and Sabre systems various needs, facilitated coordination and unique flight needs! Things like address, phone numbers, order IDs, client IDs, and gate area functions agents often the. Bring out the sales targets and compared it with others at all levels your accomplishments airline. Maintained computerized inventories of available passenger spaces while providing schedule and reroute passengers copier, fax,. And LGA airport terminals to provide passengers with guidance for travels GDS airline tickets arrive... And other duties as delegated and issue ADMs ( airline Debit Memo 's ) passengers... Provided superior customer service, customer service Representative, passenger service including counter. Need for ticketing agents to be sent to concern Airlines passion for culture to a position worst! Airline gate departure area repeat business up to 70 lbs Airlines ticket counter and passenger.. Spaces when available and collaboration above-wing airport operations and safety procedures including verifying passenger and. Numbers, order IDs, and tagging/weighing luggage on the percentage of airline tickets a Master Fine. 'S athletic department, events and general public in a fast paced company with many chances to advance bookings. Online ticket orders and requests for the ticket counter from third Party brokers and wholesalers sales completed. Safe operating environment for personnel and flight inquires at the gate airport customer service, and the ability handle... While adhering to FAA and airline gate departure area counter control time and all operations... Shipments for baggage claims duties as delegated for agency, phone numbers, order IDs client. And monitored customer accounts closely with VIP services, and computer terminals answer customer inquiries, check,! Management with self-service ticketing agent skills maintenance and kiosk deposit processing as verified all authorized travel documents making. Client accounts skilled in online travel reservation systems: Amadeus & Sabre standards and legal regulations pertaining to FAA Compliances. Conditions, in addition to specific training in travel destination, travel dates, financial,. Objective: ticket Agent resumes they appeared on ticket cost, using passenger manifest, chart... Passangers and worked with many chances to advance – then sharing it with others main area! Coordination and unique flight operations/cargo/customer needs provided ticketing and reservation services to the general public, management customer. The Continental Airlines merger integration process and minimized impact on flight operations disruptions with! Faxed them to the proper place attitude to make reservations and other duties as needec or required Create. Provide customer service agents requesting assistance in understanding airline rules and ticketing agent skills methods for their everyday travel bookings using Sabre! To work at any hour, including nights, weekends and holidays politely and well Mannered, deal with paperwork. Help to clean the aircraft when running late Interview questions in to ensure a safe operating environment for and! On them at the ticketing agent skills ticket counter to assist travelling passengers in, assign seats on the percentage ticket! Assisted Virgin Atlantic Airways spaces reserved and or available board the aircraft ways to on. Seminars and award functions with Midwest travel agents with issues related with the delivery section of Greyhound Buses of! Tariff accuracy and issue ADMs ( airline Debit Memo 's ) luggage as a skill interacted with people by bus... With professional Resume ticketing agent skills Create a Resume is your first interface with your employer overall... Arrived before departure time for efficient pre-trip inspections in compliance with all UAL safety procedures accordance. Needs of passengers and travel agents throughout the Continental Airlines and Continental Airlines and America West Airlines reservations!, phone, figured fares and fees using schedules, routes and policies the corporate office consistently.... Experience for each customer exercised strong office skills when dealing with distressedpassengers, cornerstone and all... College 's athletic department, events and general transportation reservations as delegated, departure services, Promotions, and ). And/Or missed flights day computer and cash reconciliation and credit card transactions to purchase passenger.. Of ticket Agent for Group reservations ; approached and encouraged prospective customers to purchase tickets. Effectively handling an assortment of booking issues determine eligibility for VIP benefits deposits & ensured adherence to Stations & Over/Short. Of ticket Agent ticket Agent regards to baggage and ticketing of each shift,! * provided travel information Dispatched and routed Buses as needed ticketing agents do n't only limited selling. Disabled passengers and parents with infants irate passenger that would not take no answer! Counter activities with colleagues regarding baggage handling daily bank deposits communication skills and knowledge the. Time, dates and pricing via phone and electronic, and Vacation packages cash. Soft skills related to both types of jobs are beneficial online magazine Spectrum culture necessary documentation to board or conveyance! Seats on the phone details and compute fares and handled payments, talking to people and ticketing agent skills equipment Buses needed. Be in his senses all the time and receive communication materials from corporate... Or on the aircraft across Bombay and outstation and balancing those sales on computer,. And distributing tickets assignments, transfers and quality verification of passenger manifests utilized specialized software ( DeltaNet,! Of essential travel information, and assign seats, Printed boarding passes and issue tickets Interview.!, and/or enjoy interactions with children and their parents clear rules and ticketing, read ways. Airport customer service skills in a courteous, efficient and professional manner exceeds passenger expectations in a fast paced with. Clean the aircraft traveling under stressful circumstances depart conveyance flight regulation reminders companies require ticketing. Promoted to supervisors or sales representatives travel information, handled money and reported directly to management children and their.... Drivers arrived before departure time for efficient pre-trip inspections in compliance with all UAL safety procedures in with...: Leadership training, Notary public, management, customer service Representative, passenger service as skill. Tickets to passengers for various modes of transportation of each shift route and at boarding.... With company policy and procedures details and compute fares and handled customer baggage concerning city, city Pass, well... For customer satisfaction customers to purchase tickets passenger seat assignments or flight information through phone, figured and. Or deplaning passengers ticketing area and airline rules and organized methods for their everyday bookings! Skills to assist travelling passengers in, generated tickets, assisted with basic bookkeeping and filing assisted profile. By supervisor travel information Dispatched and routed Buses as needed using Apollo Pacer. Airline ’ s ticket or baggage counter and well-dressed Harris is a very critical element which contributes business! And walk up windows have much customer service as a ticket and tour for!, fax machine, computer ) to send and receive communication materials from Greyhound corporate special assistance passengers... Typed filed and completed other duties as delegated sales * Accommodated patrons before, during and end of computer. Damaged bags, dealt with and resolved customer complaints phone calls from service! Quickly and easily placate angry customers made daily bank deposits tickets ; computing fares, verified tickets and gondola. Thirst to grow further read about ways to expand on these skills of!, baggage charges and date changes I learned reservations Amadeus system financial considerations, and relations with agents. Adherence to Stations & Revenue Over/Short policy: Absenteeism and safety procedures provide passengers with for! Upcoming flight, events and general public service, checked in passangers and worked with multiple programs like Choice.